Shipping policy
We aim to have your order packaged and posted within 1 - 3 days.
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Exchanges (Including if you have ordered the wrong size)
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We do not offer exchanges. If you would like to change item or if you have ordered the wrong size then email us at: sales@dogadora.co.uk you will then send us the item back and once it has reached us we will issue you a refund (this could take a few days to come through)
You will have to place a new order with the correct size and we will get it sent out to you. If you would rather wait for the refund from the original purchase to come through before you order the correct size then that is fine as we will still honour any discounts or discount codes used at the time of your original purchase
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Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
We will not accept responsibility for additional taxes, import duties, customs charges etc that may be incurred when shipping outside of the UK - these, should they arise, are payable by the customer.
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Lost / Stolen / Damaged parcels
We cannot be held responsible for lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of Royal Mail to deliver your parcel. By purchasing you accept these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail
We cannot be held responsible for lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of Royal Mail to deliver your parcel. By purchasing you accept these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail